FAQ's

FAQ's

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  What is My Account?

  Through “My Account”, you can update your account or view your order status anytime of the day. You can

  • Manage and edit personal data like address, phone no’s, email ids
  • Change your password
  • Track the status of your orders
  • View order history
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  How do I know my purchase is complete?

  Once your payment has been successfully made, your order is processed immediately. Spice Bucket will send a confirmation mail for your order. In this mail you will be provided with a unique Order ID for your reference with our customer service team and details of the item/s you have ordered.

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  How do I make the payment for a product that I purchase on Spice Bucket website?

  We offer multiple methods to make payments for your order: Paytm, UPI, Freecharge, MobiKwik, Payzapp, Credit Card, Debit Card, Net Banking, Bank Transfer and Cash on delivery (COD) also.

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  How will the delivery be done?

  We have partnered with reputed couriers FEDEX, DTDC, SHIP ROCKET and First Flight to process our shipments.

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  How soon can I expect the order delivery?

  A: Our endeavour is to deliver you at the earliest. The estimated time of delivery is within 3-7 working days for domestic orders and it depends on your location. Please feel free to contact us at: +91-120 4268011 or write to us at info@spicebucket.com if you have any concerns about shipping and delivery of your orders.

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  What locations does Spice Bucket ship to?

  Currently we deliver items to domestic locations only. However, there are few pin codes that we don’t service yet in domestic. Please get in touch with us at info@spicebucket.com for more information on shipping locations.

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  What are the delivery charges?

  Delivery charge is nothing but the shipping fee which is applicable only on orders with a total value less than INR 300. This is to cover for our logistics cost to ensure that products are delivered at your doorstep in the best and safest way possible. Currently, the delivery charge is Rs. 70/-.

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  What is Spice Bucket return/exchange policy?

  It’s important for you to know our products well before you return them. Most products are traditional crafts and made by artisans using traditional techniques. Thus, a variation in pasting, weaving, stitching, beading etc. shall not be considered as a defect. It is this variation which enhances the uniqueness of every product. A slight variation in colour may also be possible due to digital photography.

  Considering all the above factors, we are happy to offer free return if you have received a damaged, defective or if a wrong product is shipped (which we assure will never happen) subject to boutique verifying the damage. You need to get back to our customer care through phone/email within 3 days of receipt of damaged/defective or goods not meeting description. Items when returned to the boutique should be

  received along with tag, packing material. Please contact us at +91 120 4268011 or you can mail us on info@spicebucket.com and we promise that we will get back to you promptly.